Do you have questions ?
Please find below questions our clients ask us :
Product
Our coats are deliberately designed in one size to provide a fit that suits the body shape of all women and men. This approach aims to ensure a comfortable and loose wearing experience.
The straight cut of our models allows optimal adaptability to different sizes, while offering an elegant and casual look.
If you receive your coat with a defect or it is damaged upon receipt, please contact us immediately at customer@pardessus19.com providing us with pictures of the defect or damage in question and your order number.
Our customer service will review your case and take the necessary measures. According to the situation, you may be eligible for a refund, replacement or an other appropriate solution.
Order
Once you've made your choice, simply add the product(s) to your shopping bag.
To validate your shopping bag, you will need to identify yourself. Enter your email address and password under “Already registered”, then click “Log in”.
If you do not yet have an account, register by following the steps after entering your email address under “Create an account”.
Now all you have to do is enter your delivery and payment details and click on "Continue" to place your order.
You will receive an email with the order confirmation and summary within a few minutes.
If the selected coat(s) is/are out of stock, you can place a pre-order for the relevant coat(s).
When you place a pre-order on our website, production takes between 10 and 12 weeks. We'll keep you informed of the progress of your order by email, and send you a notice as soon as your coat is ready for shipment.
When your order is ready to be shipped, you will receive an email confirming its shipment with a tracking number allowing you to follow the shipment on the carrier's website.
It is not possible to modify or cancel your pre-order if it is already in production. Please contact our customer service at customer@pardessus19.com to find out the production status of your coat.
Payment
We offer the following payment methods :
- Visa
- Mastercard
- Maestro
- American Express
- Google Pay
- Apple Pay
- Shop Pay
- UnionPay
Payment for your order cannot be made in several installments.
Payments made on our online shop are completely secure. With our payment partners, we use totally secure transmission methods.
Delivery
We deliver worldwide.
All our deliveries are made by Fedex. Orders are sent in tracked parcel against signature.
Delivery deadlines are provided for information purposes only. They begin to run as soon as you have been notified by email of the shipment of the order.
Delivery costs are calculated when validating your order according to the address and country of destination.
You will be able to track your parcel using the tracking number which will be sent to you by email. As soon as your parcel is shipped and throughout the delivery process, you will be able to track the package in real time on the carrier's website using the tracking number.
If you are not home at the time of delivery, a delivery notice will be left so that you can collect the parcel from the pick-up point or post office. Depending on the carrier, other delivery options may be available.
Should your parcel arrive damaged, open or with incomplete items, please inform the carrier immediately by notifying him on the delivery note and contact us at customer@pardessus19.com, providing pictures of the defect or damage and your order number.
Returns and exchanges
A return is only possible in the event of a defect or damage upon receipt of the item. In this case, you have 10 days from receipt of the item to contact us at customer@pardessus19.com with pictures of the defect or damage and your order number.
Regular care and maintenance
Please find below, our regular care and maintenance advices :
In order to preserve the item and maintain its natural characteristics, we recommend you follow the instructions below:
• Handle the item with care
• Protect the item from humidity
• Do not expose the product to sunlight or direct sources of heat, such as heaters or warm cars in hot climates, etc.
• Do not clean with water
• Do not use bleach
• Do not wash or dry the product in a washer or dryer machine
• Do not dry clean
• Do not iron